Chosen Solution
I’ve cleaned the coils (they weren’t dirty), we had a repairman replace some fitting (it was soldered on, something to do with gas). That fixed it up for a while, but this summer we ended up using the fridge to store grains and bread, the freezer as the fridge, and the small freezer in the basement. I am a little handy, and may want to take a shot at a fix if it’s pretty straightforward.
It needs charged again with gas but first you should find the leak and reseal that. A new frig has its gas installed at the factory, if you want to add more later, you need to add on a fitting like your technician did. His work was not perfect and the gas leaked out. If there is still gas pressure inside, you can TOP OFF the gas to make it full again. If there is no gas pressure inside then you need to start over again, fix the leak, vacuum out the air and recharge with the proper amount of gas.